CSI Software's Club Management Software Provides Return on Investment for Saw Mill Sports Management

Background

Saw Mill Sports Management (SMSM) is a group of 5 premier health clubs in the New York and Connecticut marketplace with facilities ranging from 15,000 square feet to 150,000 square feet. The largest of the clubs houses 2 pools and 13 tennis courts, both indoor and outdoor. It also provides programs covering the full spectrum of health club offerings.

The Challenge

The prior software vendor had been partnered with Saw Mill Sports Management from its inception over 30 years ago. While this software provided reliability and stability for payment processing and record keeping, it was unable to assist in member management and other core functions, particularly non-dues services.

According to Frank DeFino, CFO of Saw Mill Sports Management, "Our previous vendor could neither facilitate cost control effectively and efficiently nor keep up with SMSM's fast growth in the health club industry."

Saw Mill Sports Management began the arduous task of defining and reviewing the needs of today, as well as predicting those required in the future; a task that took many years. A thorough analysis of several software companies was performed with CSI Software being selected as the chosen vendor.

"It was determined that CSI Software would allow our businesses to grow, improve control of costs and arm us with tools to fend off ever present competitors in the industry" says DeFino.

The Solution

CSI Software's Club Management Software helped SMSM by replacing many disparate systems with a single source, fully integrated solution. The implementation was done over a two-month period, remarkable considering SMSM does not have full-time IT.

"All 5 clubs went live in a two month period with the transition smooth and well controlled by CSI Software" says DeFino. "CSI Software's Implementation Department was able to convert all of the information in our older software, and has worked diligently on improving their software as our business needs arise."

The Benefit

  • • Decrease costs by over $75,000.00 by eliminating third party credit card and EFT processing fees, and paper statements.
  • • Increased customer satisfaction, service and retention.
  • • Improved and up to date information for members via real-time Online Services.
  • • Improved financial information.
  • • Improved staff efficiency.

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Management Team

  • Ken Heineman
    Director of Sales

    Ken Heineman has worked at CSI Software for over 10 years and is responsible for leading the company's sales department.

  • David Molina
    Director of Product Development

    David Molina is responsible for executing the overall technology vision for the company. David manages the Development teams, in-house and offshore, and maintains the company’s security compliance. Since 2003, David has led the development of new initiatives and has been instrumental in transitioning CSI Software to the cloud.

  • Ryan Wehmeyer
    Director of Marketing

    Ryan joined CSI Software in 2006 as Marketing Manager. He is responsible for all marketing initiatives including branding, demand generation, PR and product marketing.

  • Scott Wimberley
    Implementation Manager

    Scott joined CSI Software in 2006 and spent 9 years as a consultant, assisting customers with their implementation of CSI Software. As Implementation Manager, he is responsible for coordinating and scheduling all software implementations including conversion, training, and go live support.