CSI Software offers two flexible levels of support to ensure you have the right technical assistance. There are numerous self-help resources available to help you make the most of your CSI Software and resolve any issues you may encounter.

We encourage every CSI Software user to read our CSI Software Support Guide to learn about our resources and scope of support.

The CSI Software Support Guide describes the support services available and explains how to use them.

ACCOUNT MANAGEMENT
Every customer is assigned a dedicated representative to manage your account. Account Managers work as liaisons between their respective customers and support, development and technology.

CASE CENTRAL
Manage your support cases on-line. You can add notes to existing cases, review cases for your organization and create new cases.

DOCUMENTATION
Download the most recent user guides and tutorials.

DOWNLOADS
Download software updates and patches.

FAQs
Find answers to the questions most frequently asked by our customers.

FEEDBACK
We welcome your feedback on every aspect of CSI Software's Support Services – consulting, training or support. You can also give us your thoughts on related topics such as product enhancements.

KNOWLEDGE BASE
Find answers to your how-to questions and troubleshoot software issues. Knowledgebase contains every question software users ask us and is one of the main tools our support technicians use.

QUERY LIBRARY
The Query Library features downloadable sets of commonly requested queries and reports that users can download, import and modify in the Spectrum NG Query Builder.

SUPPORT NEWSLETTERS
If you are like a lot of people, you don't always have time to check the Internet for useful news information. That's why you should consider subscribing to the CSI Software Support Newsletter. A free information service, the newsletter alerts customers to relevant content on the CSI Software Support Portal.

SYSTEM RECOMMENDATIONS
Review the recommended hardware requirements.

TELEPHONE AND INTERNET SUPPORT
Our team of dedicated support experts are available to help you with any problem you have.

USER FORUMS
The CSI Software User Forums are intended to provide you with a place to discuss our software. We encourage you to ask questions and share knowledge about technical details and techniques for accomplishing tasks. Feel free to open any discussion on any CSI Software product-related subject you like.

USER GROUPS
CSI Software organizes regular User Group meetings at all major industry events. The purpose of these meetings is to encourage the sharing of experiences, insight and knowledge about CSI Software for the professional enrichment of its users, as well as to promote the use of CSI Software products and technology.