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Freedom Aquatic and Fitness Center Grows With CSI Software

Background
The Freedom Aquatic and Fitness Center, located on the Prince William campus of George Mason University, is a 100,000 square foot facility that houses two pools, a full gymnasium, racquetball courts and a full range of adult and youth programming. The Center is the result of an innovative joint partnership between George Mason University, Prince William County and the City of Manassas and has been heralded as a national model for such endeavors. Freedom opened in September 1999 and remains one of the largest aquatic and fi tness centers in the region.

The Challenge
Their existing software vendor was in the process of discontinuing operations. With no support, FAFC was facing a daunting task.

According to Jack Recker, Freedom Center Business Manager, the situation was becoming unmanageable. “ We were using outdated, slow, unsupported software that provided no potential for growth and no further enhancements”.

Software performance was a major issue for the Freedom Center.

“ Slow response time rendered facility check-in almost useless” says Recker. “By the time a member’s account came up for review, the member was already well on his way through the door”. through the door”.

This condition created a security and customer service nightmare for the Center staff.

After exploring the market, CSI Software was chosen because of its fully integrated suite of programs, history of successful data conversions and potential for growth.

The Solution
CSI Software's park and recreation software provided the Freedom Aquatic and Fitness Center with an enterprise solution that could run quickly over the campus wide area network.

“Working with the CSI implementation team” says Recker, “ the Freedom Center went live with the new system September 2004. Because the Center is an auxiliary enterprise operation of George Mason University, IT considerations involved the University infrastructure to include a server stored and operated off sight”.

The Benefit
• Increased customer service
• Increased staff effi ciency
• Improved security
• Opportunities for growth and expanded services

- Freedom Case Study PDF