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CAREERS

Looking for a fulfilling career with a fast-paced, growing organization? Do you value teamwork, seek out responsibility, thrive on new challenges and strive for fun? If you aim for the right balance of these values both inside and outside the office then CSI Software is the place for you!

CSI Helpdesk

The Helpdesk duties include providing software support to end users via telephone, email and our chat-online services, completing and closing tickets, monitoring user forums for accuracy and content, updating and maintain FAQ’s as well as updating CSI e-newsletters.

Principal Responsibilities:

• Learning our software and assisting our customers in the operation of that software.
• Assisting customers in "troubleshooting" potential problems.
• Troubleshooting, testing and verifying reported problems; Devising solutions and workarounds, if possible.
• Meeting with the Support team to discuss trends of inquiries and items difficult to answer.
• Attending training sessions on new products and providing input for development of user manuals for these products.
• Making recommendations for enhancements to the CSI software.
• Reviewing and testing programs if asked by Quality Assurance team or Programmer to ensure that programs meet objectives and specifications.
• Alternate managing the 24 Hour support line

Qualifications:

• Bachelor’s degree in information technology, business, finance or another related field or a minimum of 4 years of intense work-related experience supporting multiple application software packages.
• Strong communication skills. Able to work closely with clients and internal staff to understand and communicate issues.
• Skilled in the use of the PC’s and related PC hardware, printers, scanners, etc.
• Skilled in Windows environment including Windows Explorer and Internet Explorer.
• Experience with computer networks, remote access, and Internet based programs.
• Good analytical abilities.
• Basic Accounting knowledge.
• Good team player, but able to work on own initiative.
• Business or work experience with point-of-sale and accounts receivable is a plus.

If you are interested in this position, please submit your resume via email to opportunities@csisoftwareusa.com . Please make sure that the Job Title included in the Subject line of your email.