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Impact Athletics relies
on CSI Software's club management software to manage unique multipurpose
facility
Background
Impact Athletics Family and Wellness Center in Raleigh, North Carolina,
is a 70,000 square foot facility and one of the largest in the triangle
area. Impact Athletics is a not only a membership-based health club
but also a multipurpose facility that trains over 5000 plus members
and nonmembers a week.
The Challenge
Existing technology was not responding to the fast growth and unique
business model faced by Impact Athletics.
According to Jim Catlin,
IT Director, “Impact Athletics grew almost over night from a
16,000 square foot facility to our new 70,000 square foot facility,
from managing 1,500 athletes from our Recreational and Competitive
Program to now managing over 8000+ members and non members.”
While
many vendors offered suitable membership management software solutions,
none could match that with a robust, powerful program registration
module to manage the myriad of programs, classes, camps and clinics offered
by the facility on a weekly basis. And with over half of Impact Athletics
revenue derived directly from these activities, program registration
was a mission critical piece.
“Impact Athletics was looking for a single solution that would
track is members and track its classes and activities” says Catlin. “After
a six month search, CSI Software was the only vendor that could fully
meet all our needs”.
The Solution
CSI Software's Club
Management Software helped Impact Athletics by replacing disparate
systems with a single source, fully integrated solution, which provided
greater
operational efficiency and better management tools.
CSI’s powerful Program
Registration module was able to assist
by tracking what classes to market for growth and what classes to cancel
due to low enrollment as well as supporting complicated pricing structures
and prerequisites.
“Within months of implementing CSI Software,
we were able grow our business by over $200,000.00.” says Catlin. “ Our
Camp programs alone grew from $40,000.00 to $150,000.00 in one summer”.
CSI’s real-time On-Line Program Registration, implemented this
past summer, saw an immediate returnon- investment. “We are able
to reduce our staff costs and increase registration by going on-line” says
Catlin. The Benefit
• Increased revenue by over $200,000.00
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Decreased staff costs and increased registration by deploying On-Line
Program Registration
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Approximately 100 employees rely on a single system and a common interface
to access uniform information
 - Impact
Athletics
Case Study PDF
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