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CSI Software's Club Management
Software Provides Return on Investment for Saw Mill Sports Management
Background
Saw Mill Sports Management (SMSM) is a group of 5 premier
health clubs in the New York and Connecticut marketplace with facilities
ranging
from
15,000 square feet to 150,000 square feet. The largest of the clubs houses
2 pools and 13 tennis courts, both indoor and outdoor. It also provides
programs covering the full spectrum of health club offerings.
The Challenge
The prior software vendor had been partnered with Saw Mill
Sports Management from its inception over 30 years ago. While this software
provided reliability
and stability for payment processing and record keeping, it was unable
to assist in member management and other core functions, particularly
non-dues services.
According to Frank DeFino, CFO of Saw Mill Sports Management, “Our
previous vendor could neither facilitate cost control effectively and
efficiently nor keep up with SMSM’s fast growth in the health club
industry.”
Saw Mill Sports Management began the arduous task of
defining and reviewing the needs of today, as well as predicting those
required in the future; a task that took many years. A thorough analysis
of several software companies was performed with CSI Software being selected
as the chosen vendor.
“It was determined that CSI would
allow our businesses to grow, improve control of costs and arm us with
tools
to
fend off ever present competitors in the industry” says DeFino.
The Solution
CSI Software's Club
Management Software helped SMSM by replacing many
disparate systems with a single source, fully integrated solution. The
implementation was
done over a two-month period, remarkable considering SMSM does not have
full-time IT.
“All 5 clubs went live in a two month period with the transition
smooth and well controlled by CSI” says DeFino. “CSI’s
Implementation Department was able to convert all of the information in
our older software, and has worked diligently on improving their software
as our business needs arise.”
The Benefit
• Decrease costs
by over $75,000.00 by eliminating third party credit card and EFT processing
fees, and paper statements.
• Increased customer satisfaction, service
and retention.
• Improved and up to date information for members
via real-time Online
Services.
•
Improved financial information.
• Improved
staff efficiency.
 - Saw
Mill Case Study PDF
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President
and CEO: Jonathan Ross