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University of Miami
Wellness and Recreation Relies on CSI Software's Campus Recreation
Software
Background
The University of Miami Wellness Center is a premier fitness, recreation,
and wellness facility located on the Coral Gables campus of the University
of Miami. Since opening in January 1996, the Wellness Center has welcomed
thousands of members and guests every day. Group exercise classes,
intramural sports, wellness programs, and instructional classes are
just a few of the activities offered.
The Challenge
The University of Miami Wellness Center
was operating a series of non-integrated systems to manage its Wellness
Center. According to Mandy Gad, IT Director, an initiative was taken
to see if a fully integrated, single source solution could be found to
replace its various disparate systems.
“Our membership program had
been built in house, our program registration was done using FileMakerPro,
which was not connected with the membership database, personal training
was scheduled with yet another software program, facility reservations
were done with Excel, and bookings and appointments were made on paper”.
This created a customer service and audit trail nightmare.“We were
trying to provide the best customer service possible and taking a patron’s
information over and over in different areas of the facility depending
on what service they requested, was no longer acceptable” says Gad. “Also,
while we were tracking what our customers were purchasing in the membership
office and who sold it to them, we were clueless as to what other services
and products they were purchasing throughout the facility and who was responsible
for those sales”. After thoroughly researching different products
in the market, the University of Miami selected CSI Software.
The Solution
Implementing Spectrum, Campus
Recreation Software by CSI Software allowed the Wellness Center to
share information throughout all departments and the reports have provided
improved financial management and greater insight into their customers.
The Benefit
• Accurate and insightful reports
• 360 degree view of customers
• Improved
customer service
• Better audit trails
• Increased employee
productivity
 - University
of Miami Case Study PDF
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President
and CEO: Jonathan Ross