Collections Manager, CSI Software 1-800-247-3431

Club Management Software, Member Management Software - CSI Software

Collections Manager
Discover a Better Way to Collect.

Save more delinquent accounts with a powerful first step toward recovering past-due balances. CSI Collections Manager streamlines critical data used for resolving collection issues. Whether handling collections internally or using a third-party agency like First Credit Services, Collections Manager is designed for the club industry and proven to save time and money.

Delinquent accounts pose a difficult problem for health clubs during good markets and bad. Recovering past dues drains resources and presents a customer service problem. It also takes a lot of time.

Collections Manager quickly shapes all pertinent account information into one comprehensive file. You can forward directly to FCS or utilize the file to jumpstart your own internal collections process. Regardless of method, Collections Manager will help increase your success rate and restore more income.

We help you collect, so you can get back to business.

Collections Manager Benefits:

  Get a faster return on your collections and recover more income.
  Calculate precise numbers and avoid downstream disputes.
  Work directly with FCS through a seamless workflow.
  Retain more members with a professional approach to collections.
  Integrate with SpectrumNG and automate past-due accounts.

Collections Manager in Action

If you have an account with FCS, Collections Manager automates the task of sending account information with a complete data transfer through SpectrumNG. We’ve formatted everything to meet all FCS requirements, expediting the collections process in one easy action. Simply provide your account number and FCS will initiate contact with your past-due members and request accurate payments.

Soft Collections – Phase 1

Collections Manager mirrors traditional FCS collection phases. Using a designated FCS collection code, a file is constructed containing balance information of all past-due accounts. After reviewing your collections data, adjust account information by clicking on a member’s name. This takes you to the appropriate transaction listing and member edit screen.

Start Phase 1 of the collections process by sending an e-mail to FCS with a link to the completed file. FCS is then responsible for directing delinquent payments back to your facility.

Although you can send files to FCS at your convenience, daily submissions are suggested for quicker resolutions.

As part of Phase 1, Collections Manager helps reduce in-house collections costs and maximize available resources. Customer service is enhanced, too. It’s a powerful, proven combination, retaining more members and keeping more payments current.

  Review your file from the main screen and make any necessary edits or changes.
  Generate separate files based on billing groups or individual sites.
  Enjoy instant file updates after receiving payment on past-due accounts.

Hard Collections – Phase 2

The Hard Collections phase begins by default after an account has been in the Soft Collections phase for more than 105 days. Accounts entering Phase 2 are written off by Collections Manager. In Phase 2, FCS assumes total control of the collections process for your past-due member.

With an open contract, Collections Manager calculates remaining dues and applies the total to the member’s balance. This occurs before a past-due account is written off and sent to FCS. SpectrumNG helps cover all your bases, ensuring your Phase 2 accounts have the best shot at a full financial recovery.

For added flexibility, you can set up Collections Manager to alter the number of days required to move past-due accounts to Hard Collections. Collections Manager helps navigate Phase 2 with ease and precision, delivering a pain-free method for addressing your most difficult collections.

contact a specialist now:
1-800-247-3431