|
Online Services
- Program
Registration
- Scheduling
- Transactions
- Paperless Statements
- Secure payment options
- Member Enrollment
- Attendance and Employee Reports
- Employee Scheduling
Our
Online Services module provides access to your facility 24 hours a day,
7 days a week. It integrates seamlessly with
your existing website and provides real-time information with no importing/exporting
or synchronization of data. By giving members and guests control of
their account, enrollments, and bookings, your staff can devote more
energy
and time to quality customer service, and reap the rewards of customer
loyalty and satisfaction. Online Services will reduce costs, increase
revenue and improve customer satisfaction.
Member and Guest Wizards
New customers who want to become members or guests of your facility can
do so easily using the Member and Guest Wizards. You control which
of your sites offer online memberships, and you can set up memberships
specifically for online users, with the option of charging separate
fees for new sub-members who join at the same time. Enter map links
and detailed descriptions of your facilities, hours, and amenities.
The setup options for the wizards allow you to enter instructions for
each step in the process of becoming a member or guest. For additional
questions new members and guests may have, a comprehensive help file
can be accessed with the click of a button.
Account Management
With Online Services you can cut the time and expense involved in managing
your customers’ accounts. You can reduce the amount of paper, ink
and postage you use with paperless statements. When billing is run using
the Spectrum NG billing module, customers can be automatically notified
by email that their statements are ready. They can then use Online Services
to view and print them.
Program Registration
Online Program Registration is designed to make the enrollment process
quick and efficient for your customers. By giving your customers control
of their own enrollment, you can quell the chaos of registration periods
and markedly improve customer satisfaction. With a detailed range of
setup options, you can enforce the requirements of enrollment for each
program and ensure that customers cannot enroll in programs unless
those requirements are met. You can choose to request an electronic
signature
for a waiver. You can also give your customers the option of making
a donation.
Scheduler
With Scheduler your customers can book tennis and racquetball courts
and make reservations for various services such as personal trainer and
physical therapy. This feature allows your customers to choose the date,
time, and duration of a service and displays up to fifty available schedules
for your members’ and guests’ selection. With Scheduler you
can control requirements for a booking, including whether guests have
access to a service and whether payment is required at the time of booking.
A variety of options are available to tailor your requirements for online
bookings.
Online Sevices Resource:
|
