Online Services

• Program Registration
• Scheduling
• Transactions
• Paperless Statements
• Secure payment options
• Member Enrollment
• Attendance and Employee Reports
• Employee Scheduling

    Our Online Services module provides access to your facility 24 hours a day, 7 days a week. It integrates seamlessly with your existing website and provides real-time information with no importing/exporting or synchronization of data. By giving members and guests control of their account, enrollments, and bookings, your staff can devote more energy and time to quality customer service, and reap the rewards of customer loyalty and satisfaction. Online Services will reduce costs, increase revenue and improve customer satisfaction.

Member and Guest Wizards
New customers who want to become members or guests of your facility can do so easily using the Member and Guest Wizards. You control which of your sites offer online memberships, and you can set up memberships specifically for online users, with the option of charging separate fees for new sub-members who join at the same time. Enter map links and detailed descriptions of your facilities, hours, and amenities. The setup options for the wizards allow you to enter instructions for each step in the process of becoming a member or guest. For additional questions new members and guests may have, a comprehensive help file can be accessed with the click of a button.

Account Management
With Online Services you can cut the time and expense involved in managing your customers’ accounts. You can reduce the amount of paper, ink and postage you use with paperless statements. When billing is run using the Spectrum NG billing module, customers can be automatically notified by email that their statements are ready. They can then use Online Services to view and print them.

Program Registration
Online Program Registration is designed to make the enrollment process quick and efficient for your customers. By giving your customers control of their own enrollment, you can quell the chaos of registration periods and markedly improve customer satisfaction. With a detailed range of setup options, you can enforce the requirements of enrollment for each program and ensure that customers cannot enroll in programs unless those requirements are met. You can choose to request an electronic signature for a waiver. You can also give your customers the option of making a donation.

Scheduler
With Scheduler your customers can book tennis and racquetball courts and make reservations for various services such as personal trainer and physical therapy. This feature allows your customers to choose the date, time, and duration of a service and displays up to fifty available schedules for your members’ and guests’ selection. With Scheduler you can control requirements for a booking, including whether guests have access to a service and whether payment is required at the time of booking. A variety of options are available to tailor your requirements for online bookings..

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Please click here to view this Online Services Software information in PDF format