CSI Home > Events
|
|
 Webinar
FAQ’s
Q. What emails should I receive when I register for a webinar?
A. You should receive a confirmation email when you first register for
the webinar indicating that your registration was received. You will
receive another confirmation once your registration is approved, which
could take some time as the Instructor only checks the registrations
periodically. If you are approved for the session already, you will
receive the First Reminder email 24 hrs in advance of the session,
and the Second Remind email on the day of the
session.
Q. I registered for the webinar, but I haven’t received
any of the emails.
A. This could be for a couple of reasons. First, check your Junk Mail
folder. Since the emails are sent out en masse from GoToWebinar, some Junk
Mail filters grab them. If they are not in your personal Junk Mail folder,
have your IT department check the mail filter on the server, as they
often get blocked at that level. Make sure that they have emails from and pgustafson@csisoftwareusa.com allowed through the filter. Lastly, check
your registration to verify that you entered your email address properly – very
often, a typo has caused someone to not receive the emails.
Q. I’m trying to join the webinar, but I can’t get
in.
A. It very well could be that the webinar hasn’t started yet. First,
check your Time Zone. With very rare exceptions, all CSI webinars take
place at 2:00p Central Time – you need to make sure you translate
that to your local Time Zone. You can sign in to the webinar up to 10
minutes prior to the scheduled start time. Second, check to make sure
that you are signing in to the proper webinar. This is a common error
among people who have enrolled in several webinars, and are just pulling
up the confirmation email to sign in.
Q. When should I sign in to the webinar?
A. You can sign in up to 15 minutes prior to the scheduled time, and
it is recommended that you try to sign in at least 5 minutes before
the scheduled time. This allows for time to troubleshoot any problems
in connecting, and will allow the system time to download any updates
from GoToWebinar since the last webinar you attended, if there are any. If
it is your first webinar, you should sign in at least 10 minutes prior
to the scheduled start time as you will need to download the webinar
software.
Q. If I’m having problems, who should I call?
A. As long as it is still 5 minutes or more before the scheduled start
time, you may call PJ Gustafson at 800-247-3431 x250 and he will help
you. If you call and he does not pick up, or you are within the 5 minutes
before the scheduled start time, chances are that the session has already
begun, and you will have to miss it and register again for the next
time the session is offered.
Q. How often are sessions offered?
A. Most sessions are rotated on a 2-3 month basis, but the Billing sessions
are offered monthly.
Q. What happens if I miss a webinar I was enrolled for?
A. There is no penalty for missing a webinar for which you enrolled.
To learn about the topic you missed, you can simply wait until the
topic
is offered again and enroll. Also, most webinars are recorded and the
recordings are listed on the CSI Software website within a week after
they take place. You can access these by clicking on the “Watch
Now” link under the “Recorded Live Webinars” section
in the Resources sidebar on the right-hand side of the screen.
|
|
|
RSS
Webinar Updates 
